Frequently Asked Questions
Use this page to view the questions asked the most! Simply click on one of the questions below to find out more…
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Key Terms Explained
| Key term | Definition |
|---|---|
| Affiliate | The employee/care professional who has access to the Academy Portal. |
| Provider | The care organisation or employer, is usually a generalised term for the company rather than a specific individual. |
| Portal | Sometimes referred to as Academy Portal, Providers Portal or Affiliate Portal, this is the platform itself, used once you are logged in. |
| Academy | The Care Professional Academy. |
| HCPA | Hertfordshire Care Providers Association. |
| Rewards | In the form of discounts and savings, you have access to rewards through your portal dependent on what tier you are on. |
| Tier | As an Academy affiliate you will be on a rewards tier from 1-5, subject to the training certificates and qualifications uploaded on the portal. |
What does the Academy offer me as a Care Professional?
TheΒ learning passportΒ andΒ dedicated online portalΒ are designed to make it easy for careΒ professionalsΒ to:Β
- Track your continual professional training and developmentΒ Β
- Earn pointsΒ each time youΒ uploadΒ aΒ certificate toΒ yourΒ portalΒ andΒ to moveΒ upΒ through theΒ 5Β tiersΒ
- Each tier gives you access to perks in the form of exclusive rewards and discountsΒ
- Easily demonstrate your professional qualifications and transferable skills to current and future employersΒ
- Identify potential career pathwaysΒ Β
How to Videos
How To Sign Up To The Academy
How To Navigate Your Portal
How To Upload A Certificate
How much does it cost to sign up?
If you are aΒ Care Professional,Β you can sign up for free as an Academy Affiliate,Β subject toΒ the platformΒ being available in your area.Β
Is the Academy available to all Care Professionals in the UK?
The Academy is not yet available in all parts of the country, although it is our goal to be a national platform.Β IfΒ you are unable to find yourΒ countyΒ on registration,Β please contact us onΒ contact@careprofessional.co.ukΒ Β
What is a Care Professional?
Anyone working in Adult Social Care in any position.Β Β
I am not an affiliate, how do I register?
Please visit our website and click onΒ β‘care-employee sign up’βΒ
I cannot find my county on the Care Professional Academy.
If you are unable to find your county under the list of counties, please emailΒ contact@careprofessional.co.ukΒ .Β
What does CPD stand for?
βCPDβ stands for Continuing Professional Development (this could also refer to the records that show this such as certificates)
I cannot find my organisation on the Care Professional Academy.
If you are unable to find your organisationΒ underΒ yourΒ countyΒ on the list, please click on theΒ βI canβt find my organisationβΒ and you will then be able toΒ enterΒ the name of your organisation.Β
How long does it take to have my application validated or declined?
Once you have registered and uploaded a minimum ofΒ oneΒ certificate, CareΒ Professional StandardsΒ AcademyΒ staff members will be able to assess your application.Β Along with your record of training and development, in order to validate or decline your application. This will take aroundΒ 7 working days.Β To reach the first tier please upload at least one fullΒ day’sΒ worthΒ of training certificates.
I have moved to a new employer.
Please log into your portal and there will be a green pencil , next to ‘CURRENT EMPLOYMENT’, please click on the green pencil and you can edit your details to add an additional employer or remove your current employer and add a new one.
How can I edit my profile?
Once you have logged into your profile, next to your picture, employment and name there will be a green pencil . Click on the green pencil and it will allow you to edit your profile.
What do you mean by validating a certificate?
The Academy team check details on every certificate and validate certificates in align with Skills for Care Core and Mandatory training. For every certificate uploaded to the Academy the Quality team check:
- The certificate is relevant
- The name matches
- The course name is correct
- About the training company and what type of training provider
- Date on certificate matches details entered
- Expiry date on certificate. If there is no expiry date Skills for Care guidelines will be used (if it should have one)
- Logos are correct
- The categories you have completed on upload are correct
If there are any concerns about the validity of a certificate, additional checks are carried out.
How do I know when my certificate has been approved?
Once your certificate has been validated, you will receive an email from the CareΒ Professional Academy.Β Β
How many points do I get for each certificate?
The number of points for each certificate will be based on an internal algorithm and will factor in the following:
- Is the learning approved byΒ local County Council or Care Association? The reason for this is that we want to monitor the quality of training given to care staff. If the training is not approved, it will still accrue some credits, but not as many as approved training. If you would like to find out about training being βapprovedβ, please emailΒ contact@careprofessional.co.uk
- Is the learning linked to an external awarding body for which you receive a full (or part of a) qualification?
- What level is the learning?
- How many hours have been spent directly on the training course?
- Is the training face-to-face, distance learning or e-learning?
How do I renew my passport?
Your CPD is linked toΒ affiliation,Β and you will need toΒ renew your affiliation each year.Β To renew your affiliation you will need toΒ uploadΒ at least one piece of training or CPD activity related to social care.Β
Why do you need my date of birth?
Some of our perks will require yourΒ Academy Affiliate ID numberΒ and yourΒ date of birthΒ to access the perks.Β This information is not used for any other reason.Β Β
I do not know what type of course my qualification is?
If you are not sure if your course is a CPD Training Course orΒ anΒ Academic studies course,Β pleaseΒ give us your best guess and we will ensure it is uploaded correctly.Β Β
I need to have a certificate deleted from my profile.
If you require a certificate to beΒ deletedΒ from yourΒ portalΒ please contact the Care Professional Academy team atΒ contact@careprofessional.co.ukΒ Β
If I need help, how do I get in contact?
If you have any questions, you are welcome to email the CareΒ Professional Academy TeamΒ on contact@careprofessional.co.uk or call on 01707 937 990.
Why should I use my personal email address and not my business email?
By using your own personal e-mail address you will be able to access your portal at any time and from any device or computer.
Not found what you are looking for?
Email contact@careprofessional.co.uk or phone us on 01707 937 990